FinEdge Services Ltd., a financial consulting firm, initiated a digital transformation programme to modernise its services. The management defined…

The situation reflects digital transformation supported by change management, an aspect of strategy implementation. Digital transformation refers to the use of digital technologies to develop new or improved business processes, services or operating models. Such transformation requires planned organizational change, which is enabled through change management. Change management in the digital transition consists of four essential elements: 1. Defining the goals and objectives of the transformation 2. Assessing the current state of the organization and identifying gaps 3. Creating a roadmap for change that outlines the steps needed to reach the desired state 4. Implementing and managing the change at every level of the organization In the given case, FinEdge defined digital objectives, assessed manual processes and capability gaps, created a phased roadmap and implemented new technologies and practices across all levels. These actions correspond to all four elements of digital transformation change management. Hence, the concept reflected is digital transformation through change management in strategy implementation.