A financial services company wants to launch a mobile-first platform. The strategy is clearly defined and systems for operations are automated.…

CA Intermediate · Financial Management and Strategic Management · RTP · January 2026
A financial services company wants to launch a mobile-first platform. The strategy is clearly defined and systems for operations are automated. However, employees are unfamiliar with the technology, and the leadership style emphasizes strict hierarchy, slowing down decision-making. Management wants to ensure the new digital initiative succeeds without resistance or delays. Which 7S elements need urgent alignment?
(A) Skills and Style
(B) Structure and Staff
(C) Shared Values and Systems
(D) Strategy and Structure

Suggested Answer and Working Notes:

Correct Answer: Option (A)

Skills and Style

Topics: Part B: Strategic Management

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