M/s. MTS Ltd, is one of the mobile telephone service providers in India. It has its own mobile network, towers and distribution channels. It…

CA Intermediate · Financial Management and Strategic Management · PYQS · September 2024
M/s. MTS Ltd, is one of the mobile telephone service providers in India. It has its own mobile network, towers and distribution channels. It operates through its team of network operation, technicians, marketing, sales and after sales services. Currently all the team members are on its roll. Company knows that market is densely competitive. The environment is quite unstable and likely to remain so. Customer's taste and preferences are changing very fast. There is a strong need for innovation and quick response. While eliminating in-house business functions, company is considering outsourcing major activities and focusing on its core competencies. In the given situation identify the organizational structure suitable for the company. Also outline the merits and demerits in going for the identified structure.

Suggested Answer and Working Notes:

The suitable organizational structure for MTS Ltd is the Network Organizational Structure . A company with such a structure is often called a Virtual Organization . Merits of the Network Structure: 1. Flexibility and Adaptability: The structure allows for rapid technological changes and shifting competition patterns. This enables the company to adapt quickly to the unstable environment and changing customer preferences. 2. Focus on Core Competencies: The company can concentrate on its distinctive competencies while outsourcing non-core functions to specialized firms, which can perform them more efficiently. 3. Cost Efficiency: Through subcontracting and outsourcing, MTS Ltd can reduce the costs associated with maintaining in-house teams. 4. Decentralized Operations: The network structure scatters business functions across various geographical locations, reducing the need for a large central headquarters and ensuring responsiveness in different regions. Demerits of the Network Structure: 1. Loss of Synergies: Contracting out functions may prevent MTS Ltd from discovering synergies that could emerge from combining internal activities. 2. Over-Specialization Risk: By focusing on only a few functions, the company may risk choosing the wrong functions, leading to a loss of competitiveness. 3. Stress and Learning Challenges: The flatter structure and increased need for personal interactions may create stress for employees, especially those who lack the confidence for active participation in organization-sponsored learning programs.

Topics: Part-A: Financial Management, Part B: Strategic Management

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